Return & Refund Policy

GENERAL RETURNS

You may initiate a return for an item(s) within 30 days of receipt for a refund. Returns outside of the 30-day return window will not be accepted. Refunds will be applied to your original payment method once the item has been received and inspected at our warehouse (minus actual return shipping costs incurred). If your return is due to our error, we'll cover these shipping costs in full.


To qualify for a general return, the item(s):


Must be unused, in new, resalable condition

Must be free from scratches and/or defects

Must not have been installed, assembled, or modified in any way

Must be in the original manufacturer's box and packaging, free of writing

Must not be missing pieces or accessories

Must not be a clearance, liquidation, or closeout item


Custom and cut-to-length items: Custom or personalized items — including kits and any linear product cut shorter than its manufactured length — cannot be returned.

Defective Returns

You may initiate a return for most defective items within 30 days of receipt for a full refund, including return shipping costs. Once a return has been set up and the item received at our warehouse, it will be inspected. If confirmed defective, a full refund will be issued.


To qualify for a defective return, one of the following must apply:

  • The item has a defect that hinders its usability for its intended purpose

  • An incorrect item was received

    • Return Eligibility 

    Items must be in unused, in new condition and in the original packaging to qualify for a refund (please do not assemble or modify the product in any way). Custom items cannot be returned. This includes kits and any linear product cut shorter than its manufactured length.


    To start a return, you can contact us at service@ezvalo.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    How to Start a Return

    To start a return, contact us at service@ezvalo.com  If your return is approved, we'll send you a return shipping label along with instructions on how and where to send your package.

    Items sent back without first requesting and receiving return authorization will not be accepted.

    Exchanges

    The fastest way to get the item you want is to return your current item, and once the return is approved, place a separate order for the new item.

    Refunds

    Once your return is received and inspected, we will email you to confirm receipt and notify you of the approval or rejection of your refund.

    If approved, your refund will be processed within 3–5 business days, and the credit will be automatically applied to your original payment method. Please allow an additional 5–10 business days for the refund to appear on your statement, depending on your bank or card issuer.

    Late or Missing Refunds

    If you haven't received your refund after the time frame above:

  • Check your bank account again.
  • Contact your credit card company — it may take additional time before the refund is officially posted.

  • Contact your bank — there is often processing time before a refund appears.

    • If you've completed the above steps and still have not received your refund, please contact us at service@ezvalo.com